This blog is a continuation of two previous blogs. The first one discussed the impacts of Software Quality Assurance on the company profitability, while the second one focused on the implementation of SQA in an organization. This one focuses on the ongoing maintenance of Software Quality Assurance, with evaluation of Software Quality Assurance Survey questions. A regular feature of providing continued high-quality software is to do periodic surveys while focusing on software quality survey metrics. This is where you solicit input from your client regarding the performance of the implemented software and its testing practices. Also, you inquire that does the system deliver to its business objective or is there any room for improvement? Creating a continuous process of improvement with an active feedback loop is one of the key goals of a good organization.
The software survey questions consist of five SQA stages where “1” stands for “Completely Disagree” while “5” stands for “Completely Agree”. In the survey, a client’s opinion is asked about the latest release of the software. There are five key SQA survey questions:
- The reaction of the customer to the newly implemented software release. Did the software delivery fulfil client’s requirements and expectations?
- Whether the functionality and performance of the product were compatible with client’s demands.
- Whether the features launched in the software provided a competitive advantage to the client in the market.
- Whether the rate of defects released into production was low enough to maintain customer’s loyalty and enthusiasm.
- Whether the overall implementation was innovative and attractive for the target customers.
These criteria form the basis of the software survey. A specific survey needs to be designed according to the business goals and objectives of Software Quality organization and the characteristics of the software implementation.
This process of seeking a client’s input after implementation creates a process of continuous improvement in Software Quality Metrics and Software Testing. This survey happens after the client has been using the system for a while. The feedback helps in giving direction to the product owners and ensures that the client feels engaged with the future direction of the system. Client’s input is now integrated into the software roadmap while giving valuable direction for future improvements, converting a point solution into a journey, and turning a transactional relationship into a long-term strategic partnership.
Lastly, there are some fabulous Odoo SQA consultancies in New York and New Jersey which cater to Software Quality Assurance demands.